Baskin-Robbins

Rebecca Spencer 4 months ago

I would give them negative stars if I could. I just wanted to express my deep frustration and disappointment with this place. I placed an order on their app 21 days prior and selected a pick up time and date. My mom goes there to pick up our ice cream cake and at first they say "you were supposed to pick up 20 days ago" but then when my mom showed them proof of our order they changed their story and said corporate didn't send us the order. They were also very rude and the manager was off that day of our pickup and the workers stated that she was coming in but decided she didn't want to and didn't resolve our issue. My mom waited around for an hour they gave us no cake, no resolution and just gave us our money back and said good luck sorry not sorry which doesn't help us we just wanted the cake we paid for. I spoke with corporate today and they stated they lied they said they are a franchise and their ordering system is tailored to each store so that means they just didn't make it even though we paid for it ahead of time. I called back to the 13 mile location and I asked to speak with the franchise owner she stated they weren't in I asked can you have them call me she asked for my n

Ruth Giroux 5 months ago

1 star is generous. Incredibly rude staff, and the cakes in the freezer are always inaccurately priced down. They don't offer any sort of discount or honor the indicated price at all.

Mitch Molnar 7 months ago

My family and I have been coming to this Baskin-Robbins quite often and it had become our go-to spot for taking the family out for ice cream. At first there were a few minor inconveniences here and there, which we didn’t think much of. However, tonight was very disappointing. We arrived about 40 minutes before closing time and the doors were locked. We waited for a moment thinking maybe someone would come let us in, but the employee working made eye contact with us and simply walked away without acknowledging us. If the store needed to close early, a sign or a quick explanation would have gone a long way. Unfortunately, experiences like this make it hard to want to return. Very disappointing. I will gladly spend my money elsewhere.

Doug Steele 7 months ago

​​​I am writing to express my absolute outrage regarding your failure to provide the birthday cake I ordered for my nephew's 12th birthday. This was not just a missed order; it was a devastating blow to a celebration specifically planned for my nephew and his friends, all of whom are on the autism spectrum. ​For children who thrive on routine and clear expectations, a birthday party is a high-stakes event. We chose your company because we trusted you to deliver. Instead, your negligence left a group of neurodivergent children confused, distressed, and without the central symbol of their celebration. The emotional meltdown caused by your lack of professionalism was entirely avoidable and deeply cruel. ​Your failure shows a complete lack of accountability and a disregard for your customers.

Saira Khan 8 months ago

had a very disappointing and stressful experience at Baskin-Robbins, 5847 13 Mile Rd, Warren, MI. We placed an order through DoorDash hoping to enjoy ice cream at home with our family, but almost everything went wrong. The scoops were extremely small, the “dry fruits” were just powder, and the syrup we ordered was not added at all. On top of that, the flavors we selected were not available, and we were sent different flavors without any notice or approval. When my daughter called the store to address the issue, the staff was rude and unhelpful, and at first they refused to issue a refund. We were then forced to go to the store in person, which completely ruined our family time. My child was waiting at home for ice cream, and instead our time and energy were wasted. At the store, the situation became even more uncomfortable. A man who claimed he did not work there started recording us on his phone, even after we questioned him. This made us feel harassed and unsafe. He kept interfering, defending the staff, and giving explanations about “first party” and “third party” instead of helping customers. It was very clear that he was not a normal customer, yet he continued recording and